Shipping policy

Shipping Policy for Capable Clover

Effective Date: June 20, 2025

Store Location: Capable Clover, Los Angeles, California, USA

1. Overview

At Capable Clover, we aim to provide a seamless shopping experience. This Shipping Policy outlines the terms for the delivery of physical and digital products purchased through our Shopify store. Please review this policy before placing your order.

2. Digital Product Delivery

•  Instant Download: Digital products (e.g., printables, templates, or digital files) are delivered instantly via email or a download link to capableclover@gmail.com upon successful payment, facilitated by Shopify’s Digital Downloads app.

•  Access: Ensure your email address is accurate at checkout to receive your download link. Links are typically available for a limited time (e.g., 24 hours or as set by Shopify). Contact us at capableclover@gmail.com if you experience issues accessing your digital product.

•  No Physical Shipping: Digital products do not involve physical shipping, and no shipping fees apply.

3. Physical Product Shipping

•  Processing Time: Orders for physical products are processed within 1-2 business days after payment confirmation. Processing times may vary during holidays or peak periods, and we will notify you of any delays via capableclover@gmail.com.

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4. Order Tracking

•  Physical Products: Once your order ships, you will receive a tracking number via email (if available for the selected shipping method). Track your package through the carrier’s website or contact us at capableclover@gmail.com for assistance.

•  Digital Products: No tracking is provided for digital downloads, as delivery is instantaneous.

5. Lost or Damaged Shipments

•  Lost Shipments: If your physical order does not arrive within the estimated delivery window, contact us at capableclover@gmail.com within 30 days of shipment. We will work with the carrier to resolve the issue or provide a replacement/refund, subject to our discretion.

•  Damaged Items: If your physical product arrives damaged, notify us at capableclover@gmail.com within 7 days of delivery with photos of the damage. We will arrange a replacement or refund, per our return policy.

6. International Shipping

•  Customs and Duties: International orders may be subject to customs fees, import duties, or taxes, which are the Buyer’s responsibility. Capable Clover is not liable for delays caused by customs processing.

•  Delivery Times: International delivery times vary and are estimates only. Delays may occur due to customs or carrier issues.

7. Address Accuracy

•  You are responsible for providing a correct shipping address at checkout. Capable Clover is not liable for delays, lost packages, or additional costs due to incorrect address information.

•  If a package is returned due to an incorrect address, you may be responsible for additional shipping fees to resend the order.

8. Contact Us

For questions or issues with your order, contact Capable Clover at capableclover@gmail.com or through our Shopify store’s contact form. We aim to respond within 1-2 business days.

9. Governing Law

This Shipping Policy is governed by the laws of the State of California, USA. Any disputes will be resolved in the courts of Los Angeles, California.